Ask for ANI - help for domestic abuse victims

Victims of domestic abuse can signal for help from the safety of a pharmacy that is participating in the Ask for ANI (Action Needed Immediately) scheme.

Victims can use the codeword "ANI" in participating pharmacies (including all Boots stores and participating independent pharmacies) to let staff know that they require an emergency police response or help with contacting a helpline or specialist support service.

Pharmacies that are taking part will display posters with a distinctive hand symbol in their windows and around the pharmacy to let customers know that they can approach their staff to seek help. Any information shared will be treated confidentially.

When a victim uses the codeword or asks for help, a member of staff will ask the victim to accompany them to the consultation room. They will then check whether the victim is in danger and wants the police to be called. If so, the staff member will offer the use of a phone to dial 999 or make the call on the victim's behalf.

If the victim is not in an emergency situation, the staff member will encourage the victim to contact a national domestic abuse helpline or local support service. They may also contact the police via 101.

Where can I ask for ANI?

You can find out which pharmacies in your area offer the service on the GOV.UK website.

Just enter your postcode, and you will be taken to a private space where a trained member of staff will support you, and you can decide what to do next.

If you need help, go to the location, approach a member of staff, and ask for ANI ('Please, can I speak to ANI') or ask to use a safe space ('Do you have a safe space available?').

Ask for ANI is delivered in partnership with Safe Spaces, a safe and confidential room where victims can take some time to reflect, access information on specialist support services, or call friends or family. Safe spaces are available anywhere. Ask for ANI.

What are safe spaces?

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