Something's gone wrong with a purchase

If something's gone wrong with an item you've bought, you may be entitled to a refund, repair or replacement.

It doesn't matter whether you bought the item new or secondhand - you'll still have rights.

If you would like to talk to someone, please contact Citizens Advice Plymouth.

• Return faulty goods
• Claim using a warranty or guarantee
• If a company stops trading or goes out of business
• If something is advertised at the wrong price
• Report fake or counterfeit goods
• If something you ordered hasn't arrived
• If you think you've bought stolen goods
• If your clothes have been lost or damaged by a dry cleaner
• Claim compensation if an item or product causes damage
• Getting your money back if you paid by card or PayPal
• If you're unhappy about poor service
• Complaining about a vet
• Pet gets ill or dies after buying

This page is based on content that originated from Citizens Advice (adapted).