If you would like to talk to someone, please contact Citizens Advice Plymouth.
- Check if something might be a scam
- Check if you can get your money back after a scam
- What to do if you've been scammed
- Report a scam
- Get emotional support if you've been scammed
- Get help with online scams
Recognising a scam
It might be a scam if:
- it seems too good to be true - for example, a holiday that's much cheaper than you'd expect
- someone you don't know contacts you unexpectedly
- you suspect you're not dealing with a real company - for example, if there's no postal address
- you've been asked to transfer money quickly
- you've been asked to pay in an unusual way - for example, by iTunes vouchers or through a transfer service like MoneyGram or Western Union
- you've been asked to give away personal information like passwords or PINs
- you haven't had written confirmation of what's been agreed
Reporting a scam helps track down and stop scammers. This prevents other people from being scammed.
- protect yourself from further risks
- gather all the details of the scam
- report the scam to Citizens Advice
- report the scam to other organisations
Call the Citizens Advice helpline
You can contact an adviser by calling the consumer helpline.
The phone number is 0808 223 1133 and someone will be able to help you between 8am to 6pm from Monday to Friday.
Calls are free from mobiles and landlines.
This page is based on content that originated from Citizens Advice (adapted).
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