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Family Support Online Service

The Family Support Online Service (FSO) is a national service offered by Kids that provides 1:1 advice, information, and emotional support to parents/carers and young people navigating through the complexities of SEND.

Contacts details

Address:249 Birmingham Road
Sutton New Hall
B72 1EA
Website address: https://www.kids.org.uk
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Navigating the challenges of supporting your child with special educational needs & disabilities can feel overwhelming, frustrating, and isolating.

How we can help you

We can offer an initial free 15-minute consultation, which can be booked through our website.

This is to discuss and understand the needs of the parent/carer or young person.  We then identify any statutory services within their locality that they can refer to, including support groups available such as the Local Offer and Parent Carer Forum.

  • Paid for Service, which includes:
  • 1:1 Group workshops
  • Autism and Sensory Processing
  • Understanding PDA
  • Masking
  • Understanding ASC/ADHD
  • Specialist 1:1 consultations; these can include SENDIASS, Sleep Service, Inclusion, DLA applications, PDA (Pathological Defiance Disorder), ARFID, and ADHD/ASC. 

National organisations

There are many organisations that provide support for families with special educational needs and disabilities. This guide lists some of the larger national organisations that provide SEND support in various ways.

  • The Naval Children's Charity: Supporting the children of naval families since 1825. Kids has partnered with The Naval Children's Charity to offer free support to naval families with disabled children through our Family Support Online service.
  • IPSEA: The Independent Provider of Special Education Advice (IPSEA) offers free and independent, legally based education advice to parents of children with SEND. They also provide training on the SEND legal framework to parents and carers.
  • Council for Disabled Children: The umbrella body for the disabled children's sector, bringing together professionals, practitioners, and policymakers. Their website offers a range of information and signposting.
  • Children and Young People IASS Network: Information, advice, and support services for young people aged 25 or younger who need extra help with learning and have a disability. There are lots of different ways to talk to a friendly advisor.
  • Contact: Online, printed and helpline advice on education, benefits and finances, childcare, social care, medical topics, and more. They also run information sessions, hospital drop-ins, and parenting courses.
  • Right to Participate: This project, from Disability Rights UK, aims to increase awareness of the Equality Act, especially the ways it can protect disabled people from discrimination in everyday situations.
  • The Girl With the Curly Hair: Supporting people on the autistic spectrum and the people around them. They use things like animated films, comic strips, and diagrams to make their work engaging and easy to understand.
  • Cerebra: A national charity helping children with brain conditions and their families discover a better life together.
  • AccessAble: Providing detailed information to help disabled people work out if a place is going to be accessible to them.
  • Family Fund: Family Fund is the UK's largest charity providing grants for families raising disabled or seriously ill children and young people.
  • Mencap: A long-standing national charity improving the lives of people with a learning disability and their families.
  • National Autistic Society: A wide range of information, support, and local branches to help transform lives, change attitudes, and create a society that works for autistic people.
  • Down's Syndrome Association: A national charity supporting and campaigning for the rights of people with Down's syndrome. Including specialist advisers providing information and support on any issues affecting people with Down's syndrome.
  • National Deaf Children's Society: The leading charity for deaf children and their families. Information, training, advice sessions, and a helpline.
  • Sense: The charity supports everyone who is deafblind or has complex disabilities. Education, short breaks, day centres, buddying, play sessions, and lots more.
  • Remap: Remap makes or adapts equipment for disabled people at no cost to them to help them live more independent lives.
  • Sky Badger: Sky Badger is a charity that finds help and adventure for disabled children and their families all over the UK.

 


 

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Plymouth uses an orange 'Local Offer icon' to show services that define themselves as suitable for children and young people with SEND. These are part of Plymouth's SEND Local Offer. We recommend that you contact the service provider to make sure the service is suitable for your child or young person.

Age range
  • Early Years - 0 to 5 years
  • Preparing for Adulthood
  • Primary - 5 to 11 years
  • Secondary - 11 to 18 years

  • Price: Please contact us for information about our costs
    Based: Nationally based
    • 5 to 11 years old
    • 12 to 16 years old
    • 17 to 25 years old
    • 1 to 2 years old
    • 2 to 3 years old
    • 3 to 4 years old
    • 4 to 5 years old
    • Learning disabilities
    • Physical disabilities

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