NHS 111

NHS 111 can help if you have an urgent medical problem and you're not sure what to do.

Get help online or on the phone

To get help from NHS 111, you can:

• go to 111.nhs.uk (for people aged 5 and over only)
• call 111

NHS 111 is available 24 hours a day, 7 days a week.

If you have difficulties communicating or hearing, you can call 18001 111 on a textphone.

How NHS 111 works

You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone.

You can ask for a translator if you need one.

Depending on the situation you'll:

• find out what local service can help you
• be connected to a nurse, emergency dentist, pharmacist or GP
• get a face-to-face appointment if you need one
• be told how to get any medicine you need
• get self-care advice

If you need medical help fast, use NHS 111 online to get assessed and directed to the right place for you.

111 online can assess and direct you to the most appropriate local service, including your GP practice, local pharmacy, or nearest urgent treatment centre.

111 online can assess and direct you to the help you need in as little as 90 seconds and, if needed, can arrange a call back from a nurse, doctor, or paramedic.