British Dyslexia Association

About the Dyslexia Helpline.

The Helpline is completely free and confidential for all dyslexia related calls and emails. The Helpline is manned by a small number of staff and a team of trained volunteers.

All information, advice and signposting is completely impartial enabling the caller to make important choices and decisions for themselves. If information requested is not available we aim to return a call within one working day to advise on how the enquiry is progressing.

Contacting Helpline by phone:

To talk to Helpline staff, phone 0333 405 4567.
Opening times: Mon-Fri 10am-12.30 and 1pm-4pm, closed Wed afternoons.

The Helpline aims to answer all calls within 3 minutes during its operating times. However our lines can sometimes be very busy and often we are dealing with long, difficult calls, so to avoid a long wait, you may find it more convenient to call back later in the day. On average we are able to answer two thirds of calls received. Most people who fail to get through initially can usually catch us at a later time.

Contacting Helpline via Email.

You can contact the Helpline via e-mail helpline@bdadyslexia.org.uk. We aim to respond within 24 hours or one working day to any enquiry made by email. In circumstances where enquiries are sent on to other areas of the organisation or third parties, an adequate explanation will be provided as to what steps are being taken to provide reliable and impartial information.

Please Note: It would be helpful if you could mention where you live in the country so that we can signpost you to the most appropriate help.

Letter Enquiries.
Where possible we will respond within three working days by letter.
If however the enquirer has provided other contact details, e.g. email address or telephone number, your enquiry will be dealt with as per the email guidelines above.