Paying your water bill

If you pay for water without a metre, the water company expects payment in advance. If you think your bill is wrong, you should contact your water company. Before you do this, check:

it's in your name, especially if you've just moved and may be billed for water the last resident used
it's for the same time period that it's usually for and not for a longer time period than normal for some reason
it isn't estimated. Estimates are sometimes based on previous high water use
whether you're paying off money you owe on previous bills.

If you don't have a water metre, you will pay an unmeasured charge. This is often made up of a standing charge and a charge that varies.

Paying for water without a metre
Changing to a water metre
Moving home and water bills

This page is based on content that originated from Citizens Advice (adapted).

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