Care and support plans

Care and support plans are for anyone who needs care or cares for someone else.

A care and support plan explains:

the type of support you need
how this support will be given
how much money the council will spend on your care

This means you can:

stay as independent as possible
have as much control over your life as possible
do the things you enjoy
know what type of care is right for you
understand your health condition and care needs better

It also helps your family and friends understand how they can help you.

How to get a care and support plan

First, you'll need to contact the council and ask for an assessment of need.

There are 2 types of assessment:

needs assessment - if you need care yourself
carers assessment - if you need help caring for someone else

Once the assessment is complete, you will be given a care and support plan.

What your care and support plan includes

Care and support plans include:

what's important to you
what you can do yourself
what equipment or care you need
what your friends and family think
who to contact if you have questions about your care
your personal budget (this is the weekly amount the council will spend on your care)
what care you can get from the council
how and when care will happen

If you're a carer, it will also include:

respite care options so you can take a break
details of local support groups
training, such as how to lift safely

Your care and support plan will be reviewed regularly to see what's working and not working, and if it's still the best support for you.

How to complain about an assessment or care plan

If you're not happy with how your assessment or care plan was done, you have a right to complain.

The Care Act

The Care Act, a piece of legislation enacted by the UK government in 2014, outlines the legal framework for adult social care in England, including Plymouth. It establishes the rights of individuals to receive support and assistance to meet their care needs, regardless of their age or circumstances. Find out more about the Care Act on the GOV.UK or the Social Care Institute for Excellence websites.

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